FREE SHIPPING! On all U.S. Orders over $60.

nufolix-logo

Help

Order Status

Has my order shipped?

Click the “My Account / Order Status” to check your orders status.

How do I change quantities or cancel an item in my order?

To cancel or edit an order, please follow these steps:

1. Call our customer service hotline at 888-675-0241 or 888-211-8468. You can reach our representatives at the following hours:

Monday to Friday – 9:00 AM – 5:00 PM EST

2. Inform the customer service representative that you want to cancel or edit your order.

3. Provide the necessary details, such as your order number, name, and any other relevant information, to verify your identity and locate your order.

4. The customer service representative will assist you in canceling or editing your order and provide any additional information or assistance you may need.

5. Once the process is complete, you will receive a confirmation email or notification regarding the cancellation/ edit of your order.

How do I track my order?

Click the “My Account / Order Status” to track your order.

My order never arrived.

Click the “My Account / Order Status” to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment.

Click the “My Account / Order Status” to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Can I place my order by phone?

Yes. You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free number is 1-888-211-8468. We do encourage our customers to place their orders directly through our online store because of the sheer convenience and the maximum level of security that our SSL encrypted site provides them.

Problem placing an order on our website?

On a rare occasion, our website may be experiencing difficulties receiving orders. This could be a temporary situation outside of our control, including problems with the customer’s computer. Give it a little time and revisit the site again. Another option is to call the toll free number, 1-888-211-8468, and a customer service representative will be happy to assist you in placing that order.

Did not receive your order confirmation or shipping notification?

This is usually due to a couple of factors. There may have been a typo in your email address that you submitted to us. Because our system is automated and we would not recognize the mistake to correct it, you would not receive your proper email notifications for both the order confirmation and shipping notification. Please Click Here and fill out the online form. Please include your full name and order number within the details section of the form. We will be able to email you back with all of the necessary order details and shipping details on your delivery.

If you did receive an order confirmation but not a shipping notification, please wait 24 hours to compensate for any possible email difficulty. We ship all of our orders out the same day if they are received prior to 1:00 PM Eastern Standard Time (Monday-Friday). After this designated cutoff time, we will ship the following business day. We will then notify you of your order tracking number via an email confirmation.

Are you unable to track your shipment?

While you have received your shipment tracking number, the shipper hasn’t scanned your package yet. Your package has shipped and we have sent you the notification-however, it still takes the shipper a couple of hours after they pick it up from our warehouse to scan every package into their tracking system. Please allow some time before carefully re-entering the shipment tracking number in the appropriate area of our page.

Please Note: USPS does not provide tracking numbers with their shipments but they do provide a shipping confirmation number. You will not be able to track USPS shipments.

<< Back to Help Center

Get Nufolix Now
Order Now

Quick Links

Resources

*The information and products featured on this website are not intended to replace professional medical advice, diagnosis, or treatment, nor diagnose, treat, cure, or prevent any disease or medical condition. We urge you to seek the advice of a qualified healthcare professional for any health concern lasting more than two weeks and consult your physician before using any supplement, particularly if you are pregnant, nursing, have a serious medical condition, or have a history of heart issues.
† Based on an internal customer response survey of subgroups of individuals. This is a subjective survey and is not intended to be interpreted as a clinical study. Results may vary.
Copyright © 2025
Contact Email: support@pharmaxalabs.com

Phone Number: 1-888-211-8468

If for any reason you are not completely satisfied, you can simply return the unused portion in the original container within 60 days of receiving your order, and we will refund you 100% of the product purchase price. A maximum of one unit of a product can be used/opened and the remaining bottles returned are to be sealed and un-tampered in order to receive a full refund. Original shipping and return shipping fees are not included in the refund and are the responsibility of the purchaser. Re-orders represent satisfaction. No refunds will be applied once a re-order has been placed.